Questions, in a fundamental way, are inimical to authority. The question values change over tradition, doubt over reverence, fact over faith. The question responds to knowledge and creates new knowledge. The question initiates and reflects learning. Yet the question is essential if information is to yield its full value. Obedience will not lead to and does not require a depth of understanding.

    by Shoshana Zuboff     in In the Age of the Smart Machine: The Future of Work and Power, 1988